Shipping Policy
Order Processing, Delivery Times & Shipping Rates
Welcome to Beauty Vault Online Stock. We are dedicated to providing our customers with a smooth and reliable shopping experience.
This Shipping Policy outlines how we process and deliver your beauty products across Australia.
All orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking details, where available.
We currently offer shipping Australia-wide. Estimated delivery timeframes are 3–7 business days for metro areas and 5–10 business days for regional and remote areas.
Please note that delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, and other circumstances outside of our control.
Shipping fees are calculated at checkout based on your delivery location and order details. From time to time, Beauty Vault Online Stock may offer free shipping promotions. Any promotional shipping offers will be displayed on our website and may include minimum spend requirements.
Tracking, Address Accuracy & Missing Orders
Once your order has been dispatched, you will receive tracking information via email or SMS, if provided.
Please allow up to 48 hours for tracking updates to appear after your order has been shipped.
Please ensure all delivery details are correct before completing your purchase.
Beauty Vault Online Stock is not responsible for orders delivered to an incorrect address due to customer error. If a parcel needs to be re-shipped due to incorrect information provided at checkout, additional shipping charges may apply.
While we work hard to ensure your order arrives on time, delivery delays may occasionally occur due to courier services or circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact us and we will assist you in locating your parcel.
Damaged Items & Contact
We take great care when packaging your order. If your parcel arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item(s), and our team will assist you.
If you have any questions about your order or shipping, please contact our customer support team.
Thank you for shopping with Beauty Vault Online Stock. We appreciate your support and hope you enjoy your beauty products.
Location
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3/149 Remembrance Driveway
Tahmoor 2573
02 46832 861
hello@thebeautyvault.com.au
Opening hours
Monday: 10.00am - 5:00pm
Tuesday: 8:00am – 7:00pm
Wednesday: 8:00am – 7:00pm
Thursday: 9:00am – 8:00pm
Friday: 9:00am – 5:00pm
Saturday: 8:00am – 3:30pm
Sunday: CLOSED