Returns & Refund Policy
Returns, Eligibility & Change of Mind
At Beauty Vault Online Stock, we want you to love your purchase. If there is an issue with your order, we are here to help and will work with you to find a suitable solution.
Due to the nature of beauty and personal care products, we can only accept returns for items that meet the conditions outlined below.
To be eligible for a return, items must be unused, unopened, and in their original packaging. Items must be returned within 14 days of receiving your order. Proof of purchase, such as your order number or receipt, is required.
For hygiene and safety reasons, we are unable to accept returns on products that have been opened, used, tested, or removed from their original packaging unless the item is faulty or damaged upon arrival.
We do not offer refunds or exchanges for change-of-mind purchases, incorrect product selection, or products that do not meet personal preferences.
We recommend carefully reviewing product details before placing your order. If you need assistance choosing a product, please contact us before purchasing and our team will be happy to help.
Faulty, Damaged or Incorrect Items & Return Shipping
If your order arrives damaged, faulty, or you receive the incorrect item, please contact us within 7 days of delivery.
Please include your order number, a description of the issue, and photos of the product and packaging.
Once your claim has been reviewed, we will provide a suitable resolution, which may include a replacement, store credit, or refund where applicable.
Customers are responsible for return shipping costs unless the item received was incorrect, faulty, or damaged.
We recommend using a tracked shipping service when returning items, as Beauty Vault Online Stock is not responsible for items lost during return transit.
Refunds, Sale Items & Contact
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.
Original shipping fees are non-refundable unless the item received was faulty, damaged, or incorrect.
Sale items, promotional items, and clearance products may be subject to different return conditions. Please check the product listing or promotional terms before purchasing.
If you have any questions regarding returns, refunds, or your order, please contact our customer support team.
Thank you for shopping with Beauty Vault Online Stock. We appreciate your business and are committed to providing quality products and service.
Location
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3/149 Remembrance Driveway
Tahmoor 2573
02 46832 861
hello@thebeautyvault.com.au
Opening hours
Monday: 10.00am - 5:00pm
Tuesday: 8:00am – 7:00pm
Wednesday: 8:00am – 7:00pm
Thursday: 9:00am – 8:00pm
Friday: 9:00am – 5:00pm
Saturday: 8:00am – 3:30pm
Sunday: CLOSED